Tableau Admin (Platform Management)

Location: Westlake TX or Austin TX (100% onsite role from Day 1)

This is a Full-Time role and would need profiles on Full Time Only No flexibility. This is a Platform Management role (i.e. Support roles where On-Call Support might be there, We are not looking for Developers, so pure developers will not work. They must have 100% Support/Admin experience in Tableau. Location: No flexibility on this. Prefer local candidates or someone who can relocate from day 1 and go to office all 5 days/week. H1 transfer is also fine.

Job Description:

Production migration/deployment of artifacts & associated files

Provide L1 (Monitoring), L1.5 (Basic Dev & incident management) support, L2 (Complex Incident Management), L3 (Complex Dev) support from the Customer Secured Delivery Center set up.

Continuous Platform Optimizations to improve Resiliency, Up-time, and resolution of Vulnerabilities within SLA

Enforce platform governance & standards

Platform Support for major, minor & patch releases (EBFs)

Development and refinement of dashboards for monitoring capacity planning and platform resiliency

Execute annual Disaster Recovery & Password rotation exercises

Assist with Audit requests

Platform Health Reporting, Weekly and Monthly Executive Status Reporting

Implement Continuous Improvement & Automation opportunities

Platform Upgrade Support

License Management

To manage and support the platforms on rotational shift basis. (Major support requirement in the US business time)

To learn new platform management technologies and tools as a part of the cross-skilling exercise in Project life cycle.

Customer / Stakeholder management

Skills:

Tableau, Server Management & Design Auditor add-on tools

Platform Support, ITSM tools knowledge, ITIL

9+ Years of IT experience in Tableau, SAP BO, Alteryx platform management & min 2 years experience in BI platform administration / management.

Good knowledge with ITIL framework & ITSM tools.

Major Incident management & excellent customer interfacing skills.

Good email communication & client management skills.

Innovative Thinking & proven automation experience.

Organization Commitment (hard working)

Customer Focus/Orientation.

Adapting to the project requirements in terms of technical skills and work timing.

Cloud Computing and cloud platform knowledge (Preferably GCP)

Please share your updated resume to pavan@zortechsolutions.