Surveillance & Access Control Technician III

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

The Bureau of Information Technology Services (BITS) at the Wisconsin Historical Society (WHS) manages the technology infrastructure that drives the Agencys facilities, security, and business systems. The IT department manages infrastructure and software that supports the WHS Headquarters building, the State Archives Preservation Facility (SAPF), and twelve Historic Sites around the State. This position reports to the Deputy IT Director and works closely with IT team members, facilities & maintenance staff, site leadership, key internal stakeholders such as the State Historic Preservation Office (SHPO), and external partners including the Department of Administrations (DOA) Division of Enterprise Technology (DET), providing expertise and support for a variety of complex technical and facilities infrastructure solutions.

The Surveillance & Access Control III position is a highly technical role responsible for installing, configuring, testing, and managing agency infrastructure projects to modernize a variety of complex electronic systems including security, life-safety, building automation, and network solutions. This includes hands-on work not limited to running cables, terminating fiber or copper network connections, mounting equipment, installing hardware, and generally assisting with infrastructure-related facilities projects. While not directly responsible for network administration, the Surveillance & Access Control Technician III plays a key part in identifying, troubleshooting, and coordinating solutions for network-related issues in partnership with IT leadership and external service providers ensuring that electronic systems integrate properly into the agency and states infrastructure.

Working both independently and as part of project teams, the Surveillance & Access Control Technician III champions and supports ongoing modernization efforts, performs life cycle planning for critical security and facility technologies, and develops documentation for maintenance and troubleshooting.

Responsibilities

Facilities Technology Planning & Project Support

• Participate in planning for new site builds, renovations, and infrastructure upgrades involving security or building control technologies.
• Coordinate and oversee the IT related components of installation and ongoing management for surveillance systems, access control equipment, fire or security systems, building automation controls, network infrastructure, VoIP systems, etc.
• Coordinate and assist with technology setups for new locations, renovations, and infrastructure upgrades.
• Manage external vendors or contractors performing system installations and integrations to ensure quality, safety, and adherence to WHS standards.
• Frequent travel to WHS and partner locations attending and providing technology expertise in support of numerous Facilities or IT led projects.

Facilities & Network Infrastructure Support

• Install, terminate, and maintain copper and fiber cabling, and structured wiring for network or facilities technology.
• Perform patching and connectivity troubleshooting at IT closets and mechanical spaces.
• Identify facilities systems and network performance issues, coordinate with external service providers, and submit service requests as needed.
• Support the setup, relocation, and maintenance of facilities and network hardware, including workstations, access points, and facility technology endpoints.
• Support and maintain facilities infrastructure and systems including security cameras, door access systems, life safety equipment, and audiovisual (AV) installations.
• Frequent travel to remote WHS locations for infrastructure support or installations

Business IT System Technical Support & Collaboration

• Support audiovisual (AV) systems and web-conference technologies in meeting rooms, public areas, and event spaces across WHS locations throughout the state.
• Respond to technical requests related to network infrastructure, AV systems, point-of-sale systems, and other facilities technologies.
• Troubleshoot hardware and software issues, escalate complex problems as needed.
• Work with external service providers to escalate and resolve complex technical issues.
• Provide user education and training including the creation of user guides, FAQ, and SOP documents while championing the adoption of new technologies or software applications
• Maintain documentation including standard operating procedure (SOP) documents, cabling layouts, network drop records, infrastructure maps, and system configurations.
• Collaborate with IT leadership and senior technicians on creation of roadmaps for infrastructure improvements and modernization efforts.

Knowledge, Skills & Abilities

Minimum Qualifications

• 5+ years of relevant experience with access control, surveillance, telecommunications, network infrastructure, life-safety, or building automation technology and systems.
• Experience supporting, installing, and designing surveillance or access control systems.
• Experience in network cabling, structured wiring, and physical technology installations.
• Working knowledge of network or physical connectivity troubleshooting, with the ability to identify issues and coordinate with external service providers.
• Strong troubleshooting and problem-solving skills with the ability to communicate effectively with both technical and non-technical audiences.
• Strong understanding of IT industry best practices and security standards.
• Strong attention to detail and experiencing creating clear documentation of complex technical systems, workflows, and procedures.
• Ability to prioritize tasks and adapt to evolving infrastructure needs.
• Excellent communication skills, with the ability to coordinate with vendors, service providers, and internal or external partners.
• Valid driver's license and ability to travel statewide.
• Ability to lift up to 50 lbs. and access mechanical spaces as needed.
• Ability to work in a physically active role, including running cables, mounting equipment, and working in network closets.