IT Support Specialist

Troubleshoot to resolution Windows 7/8.1/10, Mac OSX, Microsoft Office 365, and other internal application software issues as assigned

Image, configure, upgrade, and repair Dell, Surface, Apple desktops and laptops

Active Directory, MS Exchange, SCCM, JAMF administration including add/change/move requests

Administer and maintain iPhone and Android mobile phones/tablets via InTune MDM

Remote support for all metros in North America (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, Toronto, Boston, Tampa, NY, DC)

Complete desktop and telecom related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.)

Help troubleshoot and work with telecom engineers to resolve end user telecom issues

Provide outstanding customer service

Help build and a rich IT knowledge base by creating and maintaining process and resolution documentation

Understands implications of work and makes recommendations for solutions

Determine methods and procedures on new assignments

Ability to lift 50lbs