Eastern Site Operations Lead

PrePass is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operatescreating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.

That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

Field Operations & Technical Support

• Coordinate field activities and operational priorities for a team of Site Operations Technicians.
• Support installation, maintenance, and repair activities for PrePass roadside systems and infrastructure.
• Provide technical guidance and escalation support for complex field issues.
• Assist with troubleshooting hardware, software, networking, RF communications, and system integration issues.
• Monitor system performance and support rapid resolution of operational disruptions.
• Ensure field work is completed in accordance with company standards, project requirements, and established procedures.
• Maintain accurate documentation, service records, and operational reporting.

System Reliability & Infrastructure Support

• Oversee preventative maintenance and corrective maintenance activities.
• Support deployment and commissioning of new roadside technology installations.
• Assist with root-cause analysis and resolution of recurring system issues.
• Coordinate with engineering and operations teams to improve system performance and reliability.
• Support testing, validation, and acceptance activities for new technologies and infrastructure upgrades.

Cross-Functional Coordination

• Serve as a technical point of contact between field personnel, customers, vendors, and internal stakeholders.
• Coordinate field resources to support project schedules, service requests, and operational requirements.
• Communicate system status, project updates, and service-related issues to relevant teams.
• Partner with cross-functional groups to improve operational efficiency and customer experience.

Safety, Quality & Compliance

• Ensure all field activities comply with company safety policies and operational procedures.
• Conduct site visits and field audits to verify work quality and adherence to standards.
• Support continuous improvement initiatives related to safety, system performance, and service delivery.
• Maintain compliance with applicable regulatory, contractual, and operational requirements.