Ncino Production Support Specialist

No C2C - W2 ONLY! LOB: Commercial Banking Contract Term: 24 months, with a possibility of a full-time conversion with the client Pay Rate: $65/hour - rate exceptions are possible Approved Locations: Charlotte, NC; Phenix/Chandler, AZ; Irving, TX

We are seeking an experienced nCino Production Support Specialist to support and stabilize commercial lending platforms within a large enterprise banking environment. This role will provide hands-on production support for nCino, partner closely with business and technology teams, and support ongoing large-scale transformation initiatives tied to commercial credit and lending operations.

Key Responsibilities:

• Provide production support for the nCino platform across commercial lending and credit workflows.
• Troubleshoot and resolve nCino-related issues, including:
• Loan origination and servicing workflows
• Credit and document management
• Integrations with downstream systems
• Partner with business users, product teams, and technology teams to diagnose issues and drive resolution.
• Support incident management, defect triage, root-cause analysis, and remediation efforts.
• Participate in release readiness, post-deployment validation, and ongoing platform stabilization.
• Ensure nCino usage aligns with commercial credit policies, controls, and operational requirements.
• Contribute to documentation, runbooks, and knowledge transfer for production support processes.
• Support and collaborate on enterprise-level transformation programs, including platform migrations, enhancements, and process modernization.

Required Qualifications (Must-Haves):

• 35 years of hands-on nCino experience in a production support, product support, or delivery support capacity.
• 10+ years of commercial credit experience, including strong understanding of:
• Commercial lending products
• Credit approval processes
• Loan documentation and lifecycle
• 5+ years supporting large-scale transformational programs at enterprise banks.
• Strong experience working in complex, regulated banking environments.
• Ability to translate business issues into actionable technical and operational resolutions.
• Strong communication skills with the ability to work across business, product, and technology teams.

Nice-to-Have Skills:

• Experience supporting nCino integrations with core banking or downstream systems.
• Familiarity with Salesforce platform concepts supporting nCino.
• Exposure to Agile or hybrid delivery environments.
• Experience supporting audits, risk reviews, or regulatory inquiries related to lending platforms.

Ideal Candidate Profile:

• Deep nCino practitioner not just exposure
• Strong commercial credit SME
• Comfortable operating in production and high-urgency environments
• Experienced in enterprise banking transformations
• Collaborative, detail-oriented, and solution-focused