Global Security Operations Manager

The GSOC Manager is responsible for leading, developing, and managing a 24/7 Global Security Operations Center supporting a multinational corporation. Reporting directly to the Director of Security, this role partners closely with the Global Security Manager to oversee staffing, operational readiness, incident response, intelligence coordination, and continuous improvement initiatives across all GSOC shifts. The GSOC Manager serves as the operational leader of the GSOC, ensuring effective monitoring of global operations, rapid incident response, accurate situational awareness, and professional stakeholder communications. This individual is expected to lead personnel development, maintain operational standards, and ensure the GSOC remains aligned with enterprise security, business continuity, and crisis management objectives.

Essential Functions:

• Lead, supervise, and develop a 24/7 multi-shift GSOC operation.
• Train, mentor, and manage Watch Officers and GSOC Analysts across all shifts.
• Ensure operational continuity, staffing coverage, and shift readiness.
• Foster a professional, accountable, and high-performing operational culture.
• Conduct performance evaluations, coaching, scheduling, and personnel development initiatives.

Global Operations & Situational Awareness

• Monitor global operations, geopolitical developments, severe weather, civil unrest, cyber incidents, travel disruptions, and emerging threats impacting company personnel, facilities, or operations.
• Maintain enterprise-wide situational awareness and provide timely operational updates to leadership and stakeholders.
• Ensure relevant intelligence and operational information is escalated appropriately.

Incident Management & Crisis Response

• Oversee incident escalation and response coordination for security, safety, operational, and crisis events.
• Coordinate cross-functional response efforts during significant incidents.
• Support Crisis Management and Business Continuity operations when activated.
• Ensure accurate documentation, communication, and after-action reporting during incidents.

SOPs, Playbooks & Operational Standards

• Develop, maintain, and standardize GSOC SOPs, response playbooks, escalation matrices, and operational procedures.
• Continuously improve operational workflows, triage processes, and incident handling procedures.
• Ensure operational consistency across all shifts and personnel.

Alarm Monitoring & Response Oversight

• Supervise alarm monitoring and response operations for security systems and critical infrastructure.
• Ensure alarm response procedures are effective, timely, and properly documented.
• Identify opportunities to improve monitoring capabilities and response effectiveness.

GSOC Technology & Systems Management

• Oversee GSOC technology platforms including:
• CCTV systems
• Access control systems
• Mass notification platforms
• Intelligence monitoring tools
• Incident management systems
• Coordinate system testing, maintenance, upgrades, and operational enhancements.
• Ensure operational reliability and functionality of all GSOC systems.

Metrics, Reporting & Continuous Improvement

• Establish and monitor GSOC performance metrics, KPIs, and SLAs.
• Conduct operational audits and identify areas for improvement.
• Develop initiatives that improve operational efficiency, response capability, and service delivery.
• Produce operational reports, metrics summaries, and executive updates.

Stakeholder Coordination & Communications

• Serve as a liaison between the GSOC and internal business units, leadership teams, vendors, and external partners.
• Coordinate operational communications during incidents and crises.
• Support executive briefings, operational updates, and stakeholder reporting.

Business Continuity, Travel Risk & Compliance

• Support travel security operations and traveler monitoring initiatives.
• Integrate GSOC operations into broader business continuity and crisis management programs.
• Ensure compliance with company policies, operational standards, and applicable regulations.

Training, Exercises & Readiness

• Develop and conduct operational drills, tabletop exercises, and readiness training.
• Ensure personnel maintain proficiency in operational procedures, systems, and incident response protocols.
• Promote continuous professional development within the GSOC team.

Minimum Qualifications:

Education & Experience

• Bachelor's Degree preferred.
• Experience leading or supervising security operations, GSOC operations, intelligence operations, or related operational environments preferred.
• Experience working in a 24/7 operational environment strongly preferred.

Required Skills

• Strong leadership, organizational, and personnel management skills.
• Excellent written and verbal communication abilities.
• Strong critical thinking and decision-making capability under pressure.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Professional presence and ability to communicate effectively with leadership and stakeholders.
• Strong understanding of security operations, incident management, and intelligence operations.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Clean background and ability to maintain professionalism and confidentiality.

Preferred Systems Experience

• Everbridge
• Crisis24
• Dataminr
• MAX Security
• International SOS (ISOS)
• Seerist

Typical Deliverables

• Monthly GSOC Operations Updates
• Company Operations Trackers
• Travel Operations Trackers
• Incident Reports
• Alarm Reports
• SOP & Playbook Development
• Executive Situational Awareness Updates
• Crisis & Incident Documentation
• KPI / SLA Performance Reporting

Work Environment

• 24/7 operational environment requiring flexibility for after-hours support, weekends, holidays, and crisis response.
• High-visibility operational leadership role supporting global operations.
• Fast-paced environment requiring sound judgment, professionalism, and operational discipline.

Ideal Candidate Profile

The ideal candidate is a highly organized operational leader capable of managing personnel, systems, and incident response functions within a multinational corporate environment. They should possess strong leadership abilities, sound operational judgment, and the ability to balance strategic oversight with day-to-day operational execution in a dynamic global security environment.

Securitas is committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.