Branch People Leader

At orsa credit union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products.

We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve.

At orsa, we are always looking for mission-driven in-branch staff to bring our values to life, and we hope you might be one of them.

This application is intended for future Northern Michigan in-branch leadership opportunities at orsa credit union.

About the role:

The branch people leader is the curator of an extraordinary member and team experience. We don't call it branch manager because managing is about process. This job is about humans.

This leader champions our Member Engagement Manifesto by inspiring, guiding, and empowering their branch team to consistently deliver excellence all the way to the final mile. They lead with both head and heart, cultivating a culture where the success of our members and the growth of our team members are equally celebrated.

As a visible community advocate, the branch people leader sets the tone for performance, engagement, and local impact. They transform the branch from a financial service location into a trusted relationship hub. Here, members discover solutions, encouragement, and a partner for life who walks with them through both dark and light moments. With curiosity and courage, this leader embraces ambiguity, removes barriers, and creates new opportunities to elevate both the member and employee experience, celebrating every Huzzah along the way.

This position has a starting annual rate of $59,500, but your offer amount may be increased with relevant work experience and transferable skills.

How you'll shape the team member and member experience:

• Lead, coach, and inspire.
• Cultivate a culture of excellence.
• Drive community connection.
• Ensure trust and compliance.
• Empower branch success.
• Champion employee experience.

What you bring to the table:

• High school diploma or equivalent.
• 4-6 years' experience in retail/member experience.
• 1 year of leadership experience.
• Demonstrated business acumen.
• Proven successful goal setting and achievements.
• Proficiency using Excel and Word.

We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity.

As a team member of orsa, you'll enjoy:

• Comprehensive medical, dental, and vision plans
• Four weeks of PTO for all full-time team members
• Up to 12-weeks paid paternity/maternity leave
• Lifestyle Accounts to help with your personal wellbeing
• Family Health Benefits
• Paid time off to observe all Federal Holidays
• Flexible work options depending on position
• A generous 401k match
• Numerous employee engagement activities
• Community Resource Groups
• Paid time off for occasions such as volunteering, caregiving, and family events

Contact/application information:

If this description appeals to you, please submit an application! A member of orsa credit union's talent acquisition team will be in contact with you shortly!

Equal Employment Opportunity Policy:

orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!