IS Analyst Senior Associate - Digital Workplace

Location: Thousand Oaks, Ca.

Employment Type: Contract

Business Unit: Digital Workplace Solutions

Duration: Initial 3 months with likely extensions

Onsite 3 days per week Thousand Oaks

3 Key Consulting is hiring a Sr Associate IS Analyst for a consulting engagement with our direct client, a leading global bio-pharmaceutical company.

Job Summary:

• Supporting the Deskside Services team in US / USTO (Thousand Oaks, Ca.) and work under supervision of US Deskside Service Staff to support USTO end user devices. Specific focus is required on device handling / IMAC (Install-Move-Add-Change) activities (such as onboarding new users / termination of users)
• Guiding/monitoring (outsourced) activities to make sure new hires receive their devices in time when joining the client
• Guiding/monitoring (outsourced) activities on device retrieval in case of terminations
• Support US Deskside Service Staff on new upcoming M&A activities.
• Supervise End User outsourced partner on device/asset activities such as handling new device deliveries, device quarantining, disposal and return to vendor activities.
• Day to Day monitoring on (outsourced) deskside service performance on ticket/SLA compliance (incident, request and asset management.)
• Support deskside projects and provide guidance and direction to (outsourced) deskside support staff where needed.

Basic Qualifications:

Bachelors degree or Associates with 4-6 YOE with user desk side support

Top Must Have Skill Sets:

1. Ability to work in a fast-paced, highly technical environment.
2. Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems
3. Experience delivering end user & desktop support services within regional or global companies required
4. Familiarity with supporting multiple device platforms Windows, iOS, MacOS
5. Working knowledge of ITIL methodologies and systems
6. Experience successfully leading or delivery projects that impact an entire organization.

Employee Value Proposition:

The person in this role will support insourcing of client's patient contact center insourcing process. You will gain skills delivering user support and day to day management of services.

Red Flags:

1) No end user, deskside or technical support services background

2) Lack of strong interpersonal communication skills

Interview Process:

Phone screening followed by Panel interview

We invite qualified candidates to send your resume to recruiting@3keyconsulting.com. If you decide that you're not interested in pursuing this position, please feel free to look at other positions on our website www.3keyconsulting.com. You are welcome to also share this posting with anyone you think might be interested in applying for this role.