In this role you will:Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.Clearly communicate how to accomplish user tasks, rather than how to use the user interface.Through research and hands-on learning, become an expert on our products and methodologies.Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.Interview subject matter experts to learn how product features work and understand their benefits to users.Experiment with software to learn how it functions from an end-user point of view.The Contract Technical Writer should have the following skills: 8+ years working on software documentation projects.Tools: DITA XML, Madcap Flare, any structured authoring tool; and CMS.Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.User-centric thinker who can anticipate the reader's concerns and questions about the product.Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.Basic graphics skills (Powerpoint).Experience documenting APIs a plus.Experience writing documentation for translation and optimizing documentation projects for translation a plus.Experience with Jira and Confluence a plus.Experience with digital adoption platforms such as WalkMe a plus.Familiarity with the Telecom industry a plus.#J-18808-Ljbffr