Compensation & ScheduleCompensation: $22.50/hrSchedule: Full-time; Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)Car allowance: $135/monthTools & equipment: $100/monthRole OverviewAs a Hospitality Coordinator, you're the on‑the‑ground expert keeping our short‑term rental homes functional, clean, and stocked for every guest. You'll be field‑based, covering a subset of homes in your zone, and reporting to the Team Lead, Hospitality Ops. Your work directly shapes guest satisfaction, review scores, and the care of our homeowners' properties.ResponsibilitiesConduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and report issues via our task management systemsRestock consumables and inventory supplies to maintain FCS readinessLeave hospitality touches such as gifts and welcome notes for arriving guestsHandle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issuesSupport turnovers with tasks like bedmaking, resetting decor, tidying, and removing trashRespond quickly to urgent in‑stay needs or on‑the‑ground guest issues when dispatchedTrack supply usage and flag homes with unusual patterns or repeated problemsBe a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and ownersSupport Hospitality Managers with dispatching of field tasks during non‑peak times of dayPrimarily support the operations of your zone while being available to assist other zones as needed based on market needOther duties as assignedSuccess MeasuresGuest satisfaction and review scores (portfolio average above 4.8)Number of inspections completed per shift/dayCompletion rate and accuracy for assigned tasksResponsiveness to urgent or in‑stay issuesHomes consistently meeting FCS standards as verified by market leadershipQualifications1+ years of experience in hospitality, property care, vacation rentals, or related fieldDetail‑oriented and highly reliableAbility to follow checklists and brand standards consistentlyPhysically capable of lifting 25+ lbs and walking/standing throughout the dayStrong communication skills and service‑minded attitudeComfort using mobile apps and task tracking toolsValid driver's license and reliable vehicle requiredAble to work weekends, holidays, and on‑call rotationsWork Environment and Physical DemandsMust be comfortable walking, standing, bending, lifting up to 50 lbsFrequent travel within market and regular driving between properties is requiredWork is conducted primarily in‑home, with some supply runs or warehouse coordination as neededAvailability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)Pay TransparencyOur compensation reflects several U.S. geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job‑related knowledge, skills, experience and other job‑related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.Competitive & Unique Benefits PackageGenerous PTO Policy12 Paid HolidaysVolunteer Time OffPaid Parental Leave401k ProgramRobust health, dental, vision insurance, and moreMust be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.Any offer of employment is conditioned upon the successful completion of a background investigation.Commitment to Equal Employment OpportunityThe company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.#J-18808-Ljbffr