5200 W. North Ave., Chicago, ILPosition OverviewCustomer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service, educating customers on company products and services, and maintaining company quality standards while complying with all policies and procedures.Job ResponsibilitiesProvide outstanding customer service to ensure repeat businessEducate customers on products and servicesEnsure all transactions are completed in compliance with federal, state, and local regulationsFollow company policies and proceduresMaintain a balanced cash drawerComplete all transactions accurately, including cash handlingUse the point-of-sale system to access information and process transactionsResolve customer complaints or refer complaints to the Store Manager for resolutionHelp maintain a neat and clean store environment for customers and team membersPerform other duties as instructed by managementJob RequirementsPreferred: previous customer service experience in hospitality, financial services, retail, or restaurant industriesAbility, willingness, and comfort to engage with customersAbility to offer products and services to customers based on their needsExceptional attention to detail and ability to multi‑taskProfessional appearance and demeanorHonesty and integrityAbility to work flexible hours, including early morning, evenings, weekends, and holidaysEnglish fluency requiredEnglish/Spanish bilingual is a plusPhysical RequirementsMust be able to stand for extended periodsAbility to lift up to 15 lbs. with little assistanceAbility to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levelsBenefitsEligible team members receive medical, dental, and vision coverage, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.Salary$16.60 - $18.60 USDCore ValuesCommunication • Customer Focus • Integrity and Trust • Teamwork • ResultsEqual Employment OpportunityPLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.Fair Chance Initiative – Los AngelesFor jobs located in the City of Los Angeles, qualified applicants with criminal histories will be considered for employment in accordance with the Fair Chance Initiative for Hiring Ordinance.#J-18808-Ljbffr