Job SummaryProfessional Security Alliance (PSA) is seeking a Director of Inside Sales to lead and develop a high performing inside sales team responsible for delivering consistent, accurate, and responsive support to PSA members and partners.This role owns team execution - not process design. You will drive performance, accountability, and capability across Inside Sales Account Executives and Quote Specialists, ensuring the team operates with speed, precision, and professionalism.Salary range $90 - $110K annually plus commission based on overall sales performance, with expectations to drive both revenue growth and operational effectiveness of the inside sales function with OTE between $150-175K, no cap. Total compensation will include commission eligibility as defined in the PSA Sales Compensation Plan.We offer a competitive salary and comprehensive compensation package which includes base plus commission, medical, dental, vision, life insurance, 401K with match and safe‑harbor contribution, flex spending, tuition reimbursement, paid parental leave and PTO to qualifying employees. For those working out of our corporate headquarters, we have a business casual working environment.Core AccountabilityDeliver consistent, high‑quality outputBuild and develop a strong, accountable teamExecute sales processes with disciplineDrive productivity and responsiveness across all regionsEssential FunctionsTeam Leadership & DevelopmentLead, coach, and develop Inside Sales Account Executives and Quote SpecialistsEstablish clear expectations for performance, behavior, and accountabilityDrive hiring, onboarding, and continuous developmentConduct regular performance reviews, coaching sessions, and pipeline discussionsBuild a culture of ownership, urgency, and professionalismExecution ExcellenceEnsure consistent execution of sales processes and workflows defined by Sales OperationsHold team accountable to defined service levels including:Quote turnaround timeOrder accuracyResponsiveness to members and partnersMaintain high standards of output quality and consistencySales Performance & SupportPartner with Regional Sales Directors to improve pipeline conversion and overall sales effectivenessSupport strategic account execution through coordinated inside/outside sales effortsIdentify & execute on opportunities within existing workflows to increase salesCapacity & Workflow ManagementManage team workload and resource allocation to ensure consistent service levelsMonitor team productivity and adjust staffing or responsibilities as neededEnsure efficient utilization of team resources across all regionsCustomer & Partner ExperienceDeliver a consistent, high‑quality experience across all interactionsManage escalations and complex opportunities effectivelyReinforce PSA's value through responsiveness and executionFeedback Loop to Sales OperationsProvide structured feedback on process effectiveness, system usability, and workflow challengesPartner with Sales Operations to continuously improve execution and efficiencySelective Player‑Coach ContributionProvide limited direct support on complex or high‑impact opportunities when necessaryFocus on enabling team success rather than individual contributionSuccess MetricsTeam productivity (quotes/orders per rep)Quote turnaround time and accuracyResponsiveness and service levelsConversion rates (in partnership with field sales)Team engagement and retentionExperience Requirements7–10+ years in inside sales, sales, or commercial roles3–5+ years leading sales or support teamsProven ability to build and manage high‑performing teamsStrong operational discipline and execution focusExperience with CRM/ERP systems (NetSuite preferred)Industry experience (security, AV, distribution) preferredLeadership ProfileStrong coach and team builderHolds people accountable without overcomplicating thingsBias toward action and executionHigh ownership mindsetComfortable operating in a fast‑paced environmentCritical Working RelationshipWorks in close partnership with the Director of Sales Operations.Inside Sales is accountable for disciplined execution of defined processes and performance standardsSales Operations owns process design, systems, and performance measurementPersonal CharacteristicsHigh ownership mindset with accountability for resultsStrong bias toward execution discipline and continuous improvement through feedbackAbility to lead through data and metricsComfortable making decisions in a fast‑paced environmentAbility to balance team development with performance expectationsTravelTravel to select events / meetings several times per year.Position Type / Expected Hours of WorkSome flexibility is allowed, but employees must generally be available during PSA's core business hours of 8-5PM MT.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Additional InformationThis job description does not state or imply that these are the only duties to be performed by the employee. Employees may be required to perform other job‑related duties as requested by management. Management reserves the right to revise or update this job description at any time. This document does not create an employment contract, implied or otherwise, other than an "at‑will" employment relationship.#J-18808-Ljbffr