Schedule: Monday–Friday, Day Shift (8-hour shifts)Hybrid schedule available after initial in-office training (2 days onsite per week)About the RoleWe are seeking a compassionate, detail-oriented Patient Care Specialist I to join our team in a hybrid capacity in Vancouver, WA. In this role, you will serve as a key point of contact for patients and customers, supporting RS Medical products and services through inbound and outbound calls.You will play an essential role in delivering exceptional customer experiences, promoting patient compliance, and providing education to support treatment success. This position requires strong communication skills, attention to detail, and a commitment to patient-centered service.What You'll DoProvide patient education and product support via phone and virtual interactionsHandle inbound and outbound customer calls related to product inquiries and support needsAccurately document and assess product complaints in accordance with company standardsPromote compliance with healthcare regulations, including HIPAA, and internal policiesCollaborate with internal teams and sales personnel regarding patient accountsMaintain accurate customer records, including contact details and payment informationDeliver prompt, empathetic, and professional service to every customer interactionMonitor call queues and volumes to ensure appropriate coverage and responsivenessWhat We're Looking ForRequired Qualifications6–12 months of experience in a call center, healthcare setting, or similar customer service roleAbility to work a hybrid schedule (2 days in-office after training)Proficiency in Microsoft Office (Word, Excel, Outlook) and general office systemsExperience navigating automated systems and managing customer or patient accountsStrong verbal and written communication skillsExcellent listening skills with the ability to ask insightful questions and respond effectivelyBasic math and reading comprehension skillsStrong organizational skills and attention to detailAbility to work both independently and collaboratively in a team environmentSelf-motivated, dependable, and adaptableAbility to maintain a professional and distraction-free remote work environmentPreferred QualificationsExperience in a clinic, hospital, or medical office settingFamiliarity with CRM platforms (e.g., Salesforce)Knowledge of VA, Workers' Compensation, or Personal Injury Protection processesExperience working directly with patientsBilingual skills are a plusPhysical RequirementsThis role operates in a general office environment and includes:Frequent sitting, typing, and phone communicationRepetitive hand and wrist movementsOccasional standing, walking, bending, or reachingAbility to lift up to 25 lbs occasionallyWhy Join Us?This is an opportunity to make a meaningful impact by supporting patients and improving their experience with essential medical products—while working in a flexible hybrid environment that promotes work-life balance.How We'll Take Care of YouMedical, dental and vision insurance401k with company contributionAnnual paid vacation starting at 3 weeks, sick time and paid holidaysLife insurance, disability and FSA/HSA optionsCompany-paid employee assistance program#J-18808-Ljbffr