Mobile Solutions Engineer

Location: UK, Remote

We are seeking a Mobile Solutions Engineer specializing in HID's Mobile Access (MA) solutions. This dual specialist role will work exclusively with HID Mobile Access solution deployments, combining Cloud-based SaaS solution design with traditional Physical Access Control Systems (PACS).

This role partners with Sales to position, sell, and support HID solutions that leverage BLE, NFC, and emerging mobile technologies, while also offering PACS expertise when required.

The ideal candidate is a technical translator and trusted advisor: capable of handling product demonstrations, solving customer challenges, and architecting high-level solutions that bridge IT, cloud, mobile, and physical security. Extensive PACS knowledge is considered a strong plus but not a sole requirement. The ideal candidate will be able to excel at making complex solutions and multi-step processes easy to understand and execute.

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job – it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

As our Mobile Solutions Engineer, you'll support HID's success by:

• Work with Sales during the sales cycle to qualify, position, and demonstrate how HID Mobile Access implementations help customers exceed business requirements.
• Serve as subject matter expert in customer workshops, addressing technical objections and guiding solution design.
• Translate technical concepts into clear value for non-technical stakeholders.
• Lead in-depth technical discussions with clients, partners, and internal teams.
• Provide field feedback to Product Management and Engineering for roadmap development.
• Represent HID Global at trade shows, partner summits, and customer-facing events.
• Deliver compelling product demonstrations and technical presentations.
• Train partners and end users on HID Mobile Access technologies; provide guidance on PACS solutions and protocols (OSDP, RS-485, Wiegand, AES, ISO, etc.) as needed.
• Support integration discussions covering APIs, IAM frameworks, and enterprise infrastructure.
• Provide training support to all personas involved in the process of selecting, installing, and configuring HID PACS products.

Education and/or Experience

• Bachelor of Science Degree or 2 years of Technical Support or Engineering experience highly preferred.
• Minimum 3 years in IT, Security, or Presales roles.
• Prior exposure to PACS technologies such as RFID and associated hardware.
• Strong experience in IT Security, Networking, Mobile Applications, and SaaS/Cloud platforms.
• Training experience.

Technical Skills

• Strong knowledge of operating systems (Windows, Linux) and enterprise IT infrastructure.
• Familiar with integration methods (RESTful APIs, SDKs).
• Understanding of Identity & Access Management (IAM) including LDAP, SAML, OAuth, OIDC.
• Knowledge of mobile and wireless protocols: BLE, NFC, UWB, LTE/5G.
• Awareness of cryptography (AES, RSA, ECC), PKI, and logical access solutions (FIDO2/WebAuthn).
• Network protocols: SSL/TLS, VPN, RADIUS, SFTP.
• Network security (firewalls, DMZ, VPN).
• Familiarity with end-to-end PACS components and protocols a strong plus.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply?

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications, skills, and experience to help recruiters assess applications against role requirements. It does not score, rank, filter, or make any decisions about your application. All hiring decisions are made by people following their own review of your full application.

Information processed by the tool is deleted once the recruiter's review is complete.

If you believe the tool has not accurately represented your application, you can request direct human review by contacting privacy@hidglobal.com with the subject line "Application Review Request" and the role you applied for.

HID is certified as a Great Place to Work in the UK, reflecting employee feedback on trust, collaboration, and workplace culture.