Job SummaryJob Summary: The Service Advisor is responsible for managing and maintaining all work orders in the Retail, warranty, and Internal, service departments. Position will oversee all service operations from Exede and advise as needed. Also responsible for distributing jobs to internal service writer, as well as overseeing the Retail department and assisting when needed. Must have extensive knowledge of Model 1 customer base and be able to identify specific needs of individual customers. This person shall be the main line of communication to salesmen regarding progress on deals. Position will also assist on warranty claims and assure all claims are processed properly, and assist when needed. Must be aware of service department policies and procedures, along with the correct procedure to open and close retail work orders. This position works under minimal supervision.What You Will GainCompetitive benefits including health insurance, paid holidays, and vacation payContinuous training to provide you the opportunity to develop your full potential and be a true business partnerAccess to an expansive network of mentors and networking opportunitiesTop quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer serviceResponsibilitiesManage day-to-day workflow in Excede for Internal and Retail departmentsAssign service writers work orders as neededAssist Service writers with warranty claims and confirming who will pay for repairScan through work orders for “red flags” and assist service writers as neededReview work orders and make sure they are in the correct statusWork with operations manager and maintain an accurate production scheduleProvide additional training to service writers as neededCoordinate and manage work orders for all special projectsAttend all Production and BFO (Big Fleet Order) meetingsEffectively communicate with customers to provide updates on all escalated concerns and projectsAssist with managing overall workload for the service writersHandle all overload work orders from other service writersMust maintain positive working relationship with vendors, customers, and Work with manufacturers and warranty department to coordinate replacement part orders for timely receiptMust have an understanding of what work orders the service writers are working on and fill in when neededHold service writers accountable for securing a pay type before work is completeComplete a high closure rate on service tickets in SystemCommunicate all aspects of warranty issues with manufacturers to expedite approvalsInterpret technical instructions to reach a favorable outcomeObtain prior approvals for all warranty claims with variousMaintain open communication with all repair facilities, obtaining estimates for needed repairs and providing pre-approvals to vendorsAid in development and implementation of processes geared toward improved success of the warranty departmentEffectively resolve escalated customer concernsChallenge manufacturers for mutually favorable and fair decision making as requiredAssist in training othersAll other duties as assignedQualificationsHigh School Diploma or equivalent and five years of service office experienceA passing grade on the ASE C1R testFour (4) or more years' work experience specifically related to service writing/warranty or customer serviceWillingness and ability to work as a team playerStrong verbal and written communication skillsStrong Interpersonal skillsGeneral knowledge of office practices and proceduresSelf-starter, highly motivated and exhibits great initiativeComputer skills (Word, Excel)Good typing skillsPhysical RequirementsWork will be performed both in an office environment as well as an outside areaMay be required to do frequent kneeling, stooping, squatting, crawling and climbing to perform multiple tasks of positionMust have good manual dexterityMust be able to lift, push and pull a minimum of 50 poundsPay Range$19 - $30 an hour#J-18808-Ljbffr