Position: Integrated Services Case ManagerLocation: Jacksonville, FLJob Id: 978# of Openings: 1Job Title: Integrated Services Case ManagerDepartment: Health ServicesReports To: MHOP ManagerFLSA Status: Non-exemptHours: Full-TimeSUMMARYThe primary role of the Integrated Services Case Manager is to provide intensive case management for mental illness, substance abuse and/or co‑occurring disorders enrolled in the mental health jail diversion program, the Mental Health Offenders Program (MHOP) and Project for Assistance in Transition from Homelessness (PATH) program. The Integrated Services Case Manager will promote independence and quality of life through the coordination of appropriate services and the provision of on‑going support as needed by the client. The role of the Integrated Services Case Manager is important in coordinating required and needed services from across service systems (i.e., mental health, criminal justice, developmental services, and addictions). Case managers fulfill a vital function for consumers by working with them to realize personal recovery goals.SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.ESSENTIAL DUTIES AND RESPONSIBILITIESInteracts directly with clients and provides case management servicesConduct home visits with clientsOutreach to clients wherever requiredInteracts and provides housing case management services to clientsWork closely and develop relationships with Urban Rest Stop, Ability Housing, Jacksonville Housing Authority, and other housing resources/agenciesProvides accurate information about available assistance and completes necessary referralsRefers clients to appropriate programs for assistanceEnter all data into Client Track and Athena (EHR)Works collaboratively with the team to complete required reports in order to document program performance outcome measures in ExcelWork closely with the Correctional system, Behavioral Health, Medical and Housing Program staff in determining the clients' needs in order to achieve their goalsAssist clients in building social skills in the community that will enhance positive relationshipsAttend staff development trainings and meetings as directedCross training with other rolesAll other duties as assignedRESIDENTS, GUEST, AND INTERNAL CUSTOMER FOCUSThe Integrated Services Case Manager is sensitive to emotional, spiritual and practical needs of consumers, guests and staff members in all interactions. Provides positive feedback and comments about the quality of work and effort that has been offered by consumers and coworkers. Adjusts priorities and schedule to meet specific client needs. Reports and/or corrects problems related to safety, cleanliness and comfort of clients and work areas. Universal Precautions and Infection Control techniques are followed. Understands their own role in facility safety plans and procedures related to fire, weather and other disasters.EDUCATION AND EXPERIENCEA Bachelor's Degree in Human Services preferredAble to work a flexible schedule2 years experience working in the mental health or human services fieldAbility to establish cooperative working relationships with clients, colleagues, community partners, and volunteersAbility to interact with people from diverse cultural and racial backgroundsExcellent interpersonal skills, leadership skills, and ability to work independently in a fast‑paced environmentAbility to manage and de‑escalate crisis situationsWorking knowledge of community resourcesValid Driver's License and ability to travelAcceptable annual Motor Vehicle Record checkAdhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident) if driving a personal vehicle for work‑related purposesAbility to pass a Level II Background Screening#J-18808-Ljbffr