About UsGroup 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.OverviewGroup 1 BMW of Houston Midtown is seeking a high-performing Automotive Service Advisor to join our team! This is an exciting opportunity to work in a fast-paced luxury automotive environment where delivering a premium ownership experience and cultivating strong client relationships are essential to success.We' re looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth. If you're passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence, we encourage you to apply today!ResponsibilitiesGreet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsFollow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer's warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and propertyQualificationsMinimum 1 year of recent luxury or premium Automotive Service Advisor experience requiredCDK, Xtime, and TSD Experience PreferredProduct KnowledgeAttention to DetailInterpersonal Communication SkillsBasic Computer SkillsStrong Desire to Provide an Exceptional Client ExperienceHigh School Diploma or EquivalentMust Have a Valid Driver's LicenseIn addition to competitive pay, we offer our associates the following benefits:Health, Dental, Vision, Life, and Disability insurance401(k) plan with company matchPaid Time-OffEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment with job training, provided equipment, and advancement opportunitiesMarket-leading pay based on experience plus bonusesStructured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognitionPinnacle Awards ProgramEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.#J-18808-Ljbffr