Job no: 558222Work type: StaffLocation: San JoséCategories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student ServicesJob SummaryReporting to the Associate Director of Counseling and Advising, the Special Programs Coordinator and Financial Aid Counselor works independently to provide a variety of advising, coordination, and technical support services related to financial aid programs and special student populations. The incumbent maintains expertise in federal, state, CSU, and institutional financial aid regulations and processes while delivering high-quality customer service and advising to support student enrollment, retention, and success.Key ResponsibilitiesCoordinate specialized financial aid programs including Study Abroad, Summer Faculty-Led Programs, Accelerated Programs, and other special session initiativesManage awarding and processing for specialized grants, fee waivers, Pell Credential programs, and cross-enrollment studentsServe as liaison with campus and external partners regarding program administration and student supportProvide individualized counseling appointments to students participating in special programsPresent financial aid information through in-person and virtual workshops and outreach eventsKnowledge, Skills & AbilitiesMust be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally. Strong oral and written communication skillsMust possess excellent customer service and public relations skillsWorking knowledge of methods, procedures, practices and activities of the program areaAbility to interpret and apply university policies, rules, and regulations regarding financial aidKnowledge, ability, and initiative to apply the latest concepts, trends, tools, and best practices of enrollment management processes and technologies, including demographic analysis, Web site content development, telemarketing, student search strategies, social networking initiatives, PeopleSoft, customer service based technology systems, and communications strategiesDemonstrated experience with the Federal and State Grant Programs in a Higher Education setting – reconciliation of funds, processing issues, and experience with outside entities in relation to the administration of the programsAbility to interpret and explain policies to various staff members and studentsGeneral knowledge of individual counseling techniques, and working knowledge of student services programs to which immediately assignedThorough knowledge of English grammar, business writing, punctuation and spellingAbility to compose and appropriately format correspondence and reportsWorking knowledge of software applications such as word processing, spreadsheet, and database managementGeneral knowledge of the methods and problems of organizational and program managementGeneral knowledge of research and interview techniquesAbility to obtain factual and interpretive information through interviewsRequired QualificationsEquivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-relatedThree (3) years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counselingPreferred QualificationsBachelor's DegreeFive (5) years of in-house financial aid experience - from application to disbursement - FAFSA completion, awarding students, revising awards, and processing R2T4, etc.Two (2) years of experience working with special populations outside of the regular financial aid processTwo (2) years of student counseling experience relaying information to students and families on their financial aid eligibilityTwo (2) years' experience of presenting to students/families thru in person or virtuallyExperience with online document retrieval system and running queries from softwareCompensationClassification: Student Services Professional IIIAnticipated Hiring Range: $5,540/month - $5,667/monthCSU Salary Range: $5,540/month - $7,893/monthSan José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.Equal Employment StatementSan José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. TitleIX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order1083 as a condition of employment.#J-18808-Ljbffr