This role provides essential support to the Front Office leadership team in overseeing daily operations, training, and team performance. Our hotel embraces a LOU culture—encouraging team members to Lead, take Ownership, and act with Urgency in all situations.While this description outlines key responsibilities, team members are expected to go above and beyond to demonstrate care for guests and colleagues and to contribute to a collaborative, service-focused environment.Key ResponsibilitiesOperational LeadershipAssist the Assistant General Manager in developing and implementing training tools, standards, and proceduresSupport recruiting, hiring, and onboarding of Front Office team membersSupervise and coordinate daily Front Office operations and staff activitiesConduct routine inspections to ensure adherence to service standards and proceduresEnsure completion of daily checklists and responsibilities by Guest Service team membersGuest ExperienceMaintain consistent, high-quality service throughout the entire guest journey—from reservation to departureHandle guest transactions, including authorizing checks, cash advances, rebates, paid‑outs, and refunds in accordance with hotel proceduresMonitor guest credit status and ensure timely payment collection, including follow‑up on outstanding balancesAddress guest concerns promptly and professionally to ensure satisfactionTeam DevelopmentSupport ongoing training and development of Front Office staffRemain open to learning opportunities and additional responsibilities assigned by leadershipFoster a team‑oriented, service‑driven culture aligned with Cambria standardsQualificationsPrevious experience in a similar Front Office role requiredMinimum of 1 year of supervisory experienceStrong leadership, communication, and organizational skillsProficiency in Microsoft Word and ExcelAbility to work a flexible schedule, including evenings, nights, and weekendsPhysical RequirementsRegularly required to talk and hearFrequently required to stand; occasionally required to walkOccasionally lift and/or move up to 25 poundsRequires close vision, color vision, and depth perceptionWhy Join Us?We offer salaries based on several factors, including years of experience in the role, years of experience in the required industry, and education. The compensation and benefits information is provided as of the date of this posting. The company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.#J-18808-Ljbffr