Pre-Litigation Manager - Houston, TXA growing legal organization is seeking an experienced Pre-Litigation Operations Leader to oversee daily business functions, drive performance, and improve efficiency across a high-volume personal injury practice. This role is responsible for aligning people, processes, and systems to support strong case outcomes and a consistent client experience.ResponsibilitiesOperations & LeadershipDirect daily operations across intake, case management, and administrative support functionsDevelop, implement, and refine workflows to enhance efficiency and case progressionPromote accountability and performance standards across all levels of staffPartner with executive leadership on operational strategy and continuous improvement initiativesEnsure a consistent, high-quality client experienceTeam ManagementOversee hiring, onboarding, training, and performance management processesCoach and develop team members and leaders to achieve performance goalsEstablish and enforce KPIs and operational benchmarksAddress performance concerns and foster a professional, results-driven work environmentCase Management, Process OversightMonitor the lifecycle of pre-litigation cases from intake through resolutionIdentify inefficiencies or delays and implement solutions to improve workflowCollaborate with attorneys and case staff to enhance documentation and case handling practicesSupport processes that contribute to favorable outcomes and client satisfactionCase management cycle: demands, establishing liability, coordinating with insurances, gathering evidence, settlement, medical records, medical treatment coordination, assisting with negotiationsFinancial & Administrative ManagementAssist in managing operational budgets and optimizing staffing resourcesPartner with accounting to ensure effective billing and expense management processesIdentify opportunities to improve profitability through operational efficienciesSystems & TechnologyOversee utilization and compliance of case management platformsRecommend and support implementation of tools to improve operational performanceEnsure adherence to standardized processes within internal systemsCreating and reading reports using File VineQualificationsRequired3–5+ years of leadership or senior level experience within pre-litigation personal injury case managementStrong understanding and experience in pre-litigation case managementDemonstrated experience managing teams in a professional services settingStrong leadership, coaching, and performance management skillsExcellent communication, organization, and problem-solving abilitiesAbility to thrive in a fast-paced, high-volume environmentExperience driving process improvements and operational efficiencyPreferredExperience overseeing intake, case management, or paralegal teamsFamiliarity with case management systems such as Filevine, Clio, or LitifyBackground or experience in personal or team KPI tracking and performance analyticsExperience leading multiple departments or functionsBilingual (English/Spanish) preferred#J-18808-Ljbffr