Requirements5+ years of experience in talent operations, recruiting operations, or a closely related fieldDemonstrated experience owning or administering an ATS (Ashby, Greenhouse, Lever, or equivalent) at an organizational levelExperience implementing AI tooling for recruiting teamsHands‑on experience building and maintaining integrations between HR/TA tools using automation platforms (Zapier, Make, or similar)Proficiency with data analysis and reporting – experience building and interpreting recruiting metrics dashboards independentlyWorking knowledge of LLM APIs, prompt engineering, or AI-augmented workflows in a professional contextStrong written and verbal communication skills; ability to translate technical workflows into clear guidance for non-technical stakeholdersExperience with LLM APIs, prompt engineering, and AI-augmented workflowsFamiliarity with recruiting systems including Ashby, Guide, Ezra, LinkedIn, etcSystems thinker: you consider data flows, failure states, and iteration loops2+ years as a full‑cycle recruiter or sourcer — you've felt the pain of broken workflows firsthandDeep understanding of what great candidate experience actually requiresComfortable owning process design, not just executing within itEnough recruiting context to translate hiring manager frustration into a workflow fix without a translator in the roomYou ship small, instrument what you build, and iterate based on real usageYou've built point solutions before and know the difference between a quick win and a future liabilityYou approach problems user‑first: recruiter experience and candidate experience are equally in scopeWhen you read a problem statement, you're already mentally prototyping the solutionWhat the job involvesRecruiting at BetterUp doesn't scale on effort alone. As our hiring ambition grows, so does the need for the systems, structure, and data that make it consistent, fast, and measurableThe Talent Operations Lead is the operational backbone of our TA function — and its chief builder. You'll oversee the infrastructure that makes every recruiter on the team more effective: the automations, AI tooling, ATS workflows, and analytics that turn recruiting chaos into a repeatable, scalable systemIn this role you will partner with the head of talent and talent leads to design how our tools / systems should support the overall interview process, while simultaneously shipping the AI‑powered tooling that makes those processes run without frictionOwn the recruiting tech stack — adoption, configuration, integrations, and continuous evolution across BetterUp's current stack including Ashby, LinkedIn Recruiter, Zapier, Guide, Ezra, Slack, etcWork with the Head of Talent to develop and execute on a strategic roadmap for recruiting operationsOptimize and enable team around recruiting systems including ATS, scheduling and sourcing tools, and Claude that enhance recruiter effectivenessDrive full adoption and best‑practice usage across all recruiting toolsBuild and maintain integrations between Ashby, Slack, Guide, Claude and ZapierEvaluate and recommend new tooling as the team scales — with a bias toward measurable ROIOwn data hygiene and ATS configuration to ensure clean, reportable pipeline dataDesign recruiting workflows end‑to‑end with AI embedded where it creates genuine leverage, not just noveltyPartner with IT, Legal, and InfoSec to establish governance frameworks that enable responsible AI scaling across the recruiting functionTurn recruiting activity into insight — building the dashboards and metrics that give hiring managers and TA leaders real‑time visibilityOwn the TA metrics framework: time‑to‑fill, funnel conversion, recruiter productivity, hiring manager satisfaction and candidate experienceBuild and maintain pipeline dashboards in Ashby and connected AI toolsSurface actionable insights from recruiting data — not just reports, but recommendationsSupport headcount planning and forecasting with reliable, auditable data#J-18808-Ljbffr