Job Overview

Pay Range: $55hr - $60hr Required Skills And Experience:

• 3+ years in a Jira end user support, adoption or training role.
• Strong facilitation and training delivery skills comfortable presenting to technical and non-technical audiences.
• Solid Jira Software and Jira Service Management end user knowledge.
• Experience in agile environments Scrum and Kanban coaching experience preferred.
• Strong written and verbal communication skills.
• Experience managing a helpdesk or service desk function.
• Familiarity with change management communication best practices.

Key Responsibilities:

• Design and deliver Jira and Agile training programmes onboarding, refresher and advanced sessions.
• Manage the CoE service desk queue triage, resolve and escalate user requests
• Drive Jira adoption across the organisation track metrics, identify low-adoption teams and run targeted engagement campaigns.
• Handle minor enhancement requests custom views, filters, basic board configurations and simple dashboards within approved standards.
• Lead end user change communications and training for each phase of the Jira redesign rollout.
• Produce and maintain self-service training materials guides, videos and FAQs.