Job Category : Retail Banking & Advisory ServicesRequisition Number : UNIVE001174Full-TimeOn-siteLocationsShowing 1 locationChelmsford Center23 Fletcher StreetChelmsford, MA 01824, USAChelmsford Center23 Fletcher StreetChelmsford, MA 01824, USAWith nearly $1.8 billion in assets, over 200 employees and 15 banking center locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five Bank is honored to play a vital role in the economic vitality of the region. Our employees are engaged in myriad community boards and organizations with the Bank's support. We are proud of the longevity of our employees, and we are committed to finding new talent for our team. We offer career development and educational programs to support personal and professional growth along with a benefit package that supports each employee's best life. For more information, please visit www.lowellfive.com .ESSENTIAL DUTIES AND RESPONSIBILITIESBank Operations & Customer ExperienceProcesses customer transactions and payments within the lobby or drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, bonds; accountable for ensuring confidential customer information is securely stored throughout the dayMaintains necessary supplies and cashBalances cash drawer and transactions at end of working dayAssists in the balancing of the main vault and ATM as neededDeepens knowledge of account types, products and services to advise and answer customer questionsAbility to answer most customer inquiries independentlyMay open new accounts for existing customersAssists in giving customers access to safe deposit boxes (in applicable branches) and adheres to respective procedures and guidelinesProvides excellent customer service to internal and external customers; resolves any problems or complaints in a timely manner and escalates to branch management as appropriateAssists with branch quality control and scanningProvides digital technical support for customersBusiness DevelopmentEducates customers about Bank products and services to meet their needs; recognizes referral or sale opportunities and initiates introductions to appropriate team membersMeets individual goals for customer retention, and deposit relationship growth effortsUtilizes the branch team's usage of CRM (Salesforce) as requestedProfessional DevelopmentStrives to maintain an inclusive team environmentLearns and maintains knowledge of Bank products and servicesAssists in the training of new staff as appropriatePlease note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time.REQUIREMENTSHigh school diploma or equivalent preferredPrevious cash handling and customer service experience in a retail environment preferredCustomer focus with the ability to build and maintain relationshipsStrong oral communication skills with the ability to be concise, clear, and consistentHighly detail-oriented with excellent organizational skillsAbility to problem solve and provide solutions to customer issuesAbility to multi-task and adapt to changeKnowledge of Microsoft Office Suite and basic computer skillsFlexibility in work schedule and at times, locationMay require the ability to occasionally lift office products and supplies weighing up to approximately 25 poundsSalary RangeThe hourly range for this position is $21-23 per hour. This range reflects the Bank's good faith estimate for this role at the time of posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual compensation will be determined based on factors, such as but not limited to, relevant education, experience, and skills.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr