Leading the strategic and operational aspects of training and knowledge management, the full-time Senior Training Manager will develop and execute training programs, oversee onboarding and ongoing training updates, and manage a team to enhance agent performance and participant satisfaction in a remote environment.Key responsibilitiesMaintain and enhance the knowledge management system with relevant training materials and documentationLead and mentor a team of training specialists, focusing on onboarding and ongoing training developmentAnalyze performance data to identify training needs and implement initiatives to improve service qualityRequired qualifications5-7 years of experience in training, knowledge management, or a related fieldProven track record of leadership, team-building, and change managementExtensive knowledge of best practices in instructional design for adult educationStrong knowledge management capabilities, including experience with knowledge repositoriesAbility to analyze performance data to identify trends and training opportunities