Working remotely in Nevada, the Nevada Licensed Contact Center Agent will manage high volumes of inbound calls, emails, and chats, assisting customers with dog registrations and AKC policies while ensuring excellent customer satisfaction.Key responsibilitiesHandle inbound customer interactions through various channels, documenting each interaction in SalesforceEducate customers on registrations, ownership transfers, and AKC programs while promoting resources for purchasing purebred dogsUtilize multiple software applications efficiently to resolve customer issues and maintain professional communication with team membersRequired qualificationsProficiency in Microsoft Office Suite, including Outlook and TeamsAbility to navigate multiple web-based programs and applications simultaneouslyStrong critical thinking and problem-solving skills, with the ability to learn and retain extensive information about AKC systemsProfessional telephone manner with excellent communication skillsBilingual proficiency is preferred but not required