Providing essential outreach and support, the full-time Remote Scheduling Specialist will assist eligible members in navigating healthcare programs and scheduling appointments, ensuring they receive the care they need while working remotely.Key responsibilitiesServe as a subject matter expert on clinical programs, guiding members through scheduling and eligibilityConduct member outreach and manage inbound calls, accommodating communication preferencesCollaborate with various departments to enhance the member experience and facilitate access to servicesRequired qualificationsMinimum 1 year of call center experience in Medicare Advantage or HMO settingsHigh School Diploma or GED required; college courses preferredStrong computer skills with a typing speed of 40+ words per minuteAbility to communicate effectively and maintain constructive relationships with diverse membersAvailability to work full-time and overtime during peak enrollment periods