Leading a high-performing remote team, the full-time salaried Director of Patient Support will engage patients, drive retention, and oversee team performance across multiple channels while collaborating with clinical and operational teams.Key responsibilitiesBuild and inspire a team of Patient Support Specialists to achieve performance benchmarks and enhance patient experienceEstablish and refine team KPIs, implementing workflows and quality assurance protocols for consistent patient interactionsCollaborate cross-functionally to ensure alignment in patient activation, scheduling workflows, and operational improvementsRequired qualificationsFluent in Spanish and English (verbal and written)8+ years of call center or patient support experience in healthcare, with at least 4 years in a leadership roleExperience developing and managing performance-based KPIs and coaching to outcomesStrong track record of customer service excellence and driving patient satisfactionFamiliarity with telephony systems, EHRs, and digital outreach tools; Athena experience is a plus