Leading the Applied AI & Data Platform organization, the remote full-time Director of Engineering, AI Platform will manage the development of AI systems and data infrastructure, focusing on building a reliable platform for administrative tasks while driving organizational growth and innovation.Key responsibilitiesOwn the AI roadmap, setting direction for AI applications and decision-making processesPush AI capabilities deeper into service requests and customer-facing productsLead the data platform, ensuring fast, trustworthy data usage and robust toolingRequired qualifications10+ years of experience in engineering, ML, or data science, with a background in managing multi-team organizationsExperience across various disciplines, including engineering, ML, and data scienceProven track record of deploying ML/AI systems at scale beyond prototypesStrong understanding of LLMs, agents, and production reliability requirementsExpertise in data infrastructure, including pipelines and ML support tools