System Engineer I

Reflexive Concepts is seeking a System Engineer I to join our growing team! Reflexive Concepts is looking for a talented professional to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems, monitoring systems and delivering Tier 1 and Tier 2 support using JIRA for ticket management.

Qualifications:

• Seven (7)+ years of relevant experience
• Bachelor's Degree or higher in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline An additional five (5) years of experience may be substituted for the degree, for a total of twelve (12) years

Required:

• Online and telephone customer support
• Public Key Infrastructure (PKI)
• Attribute Based Access Control (ABAC)
• Entitlements Management
• LDAP directories
• SQL and basic database querying abilities
• RESTful services
• Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
• Linux operating systems
• Analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify Confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.
• Work independently

Desired Skills:

• Must be able to work in a collaborative environment, with minimal supervision