IT Specialist

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily . We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more —maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we are looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

We are seeking an IT Specialist to support both local and remote users in an efficient and accurate manner. You will tackle technical problems while providing support for all assigned areas as a first point of contact. The IT Specialist will maintain customer value according to standards set forth by the company.

If this sounds like you, then why wait, APPLY TODAY!

Remote Opportunity anywhere in the U.S.

Essential Duties and Responsibilities

Responsibilities may include but are not limited to:

• Utilize customer service skills when supporting local and remote users
• Ensure proper recording, documentation, and closure for IT support tickets
• Install, configure, secure new computers
• Provide applications support including installation, configuration, repairing and removing Microsoft Office 365, Internet browsers, anti-virus, and other required applications
• Diagnose, identify, and troubleshoot issues in different OS, including Android OS, IOS, Windows OS and Mac OS X
• Assist in testing or evaluating different applications for functions, issues or process
• Maintain and administer IT systems, following established policies and procedures including business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers
• Assist in establishing IT systems, policies, procedures, and knowledge-based documentation
• Assist in implementing best practice policies and procedures.

Additional Duties and Responsibilities

Perform other duties as assigned by manager

Knowledge, Skills and Competencies

Knowledge

• Knowledge of remote-control software
• Knowledge of customer service principles and practices
• Able to communicate with all types of employees, from those inexperienced in technology to those technologically competent
• Ability to deal with difficult people and/or situations
• Ability to resolve issues quickly and create a positive experience for the employee

Skills

• Providing help desk support using a ticketing system and SLA
• Clear and persuasive communication within positive and negative situations
• Flexibility to rotate through different technical skills, such as software, OS and hardware
• Ability to assess issues and provide the best solution or workaround
• Demonstrates sound judgement and takes action to make decisions willingly
• Interacts professionally to gain employee confidence and trust
• Possesses active listening skills
• Possesses interpersonal skills
• Has strong time management and organizational skills
• Experience with API's and AI is preferred but not mandatory

Competencies

• Team Player
• Communication
• Action Oriented
• Integrity and Trust
• Customer focus
• Priority setting
• Time management

Educational Qualifications/Job Experience Requirements

Education

• BS degree in Information Technology, Computer Science or equivalent Preferred
• A+/Network+/Security+ certification preferred

Experience

• Greater than 6 months experience in a customer service environment
• Experience in support software application is preferred
• Experience with a helpdesk ticketing system like FreshService or other service desk solution is preferred