Protect the personal property of the residents of the facility
Demonstrates customer service skills in every interaction via phone or in person:
Greets people effectively
Assists visitors upon arrival to the facility:
Order supplies, as directed
Good communication skills with excellent self-discipline and patience
Answers calls timely and courteously
Attend in-service education programs in order to meet facility educational requirements
Greets visitors upon entry to the building courteously
Performs other clerical duties as assigned:
Assists those visitors by giving directions or contacting the person they have come to visit
Directs calls promptly and accurately
Genuine caring for and interest in elderly and disabled people in a nursing facility
Essential Functions
Ensure all visitors/vendors sign in
Performs duties related to mail handling and filing as needed
Prepares informational packets, brochures, etc. that are maintained in the front area for visitors
Smiles
Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information
Manages the telephone and switchboard:
Assists the administrator or others with special tasks or projects
Demonstrates awareness of environment and focuses attention on the front entrance
Protect residents from neglect, mistreatment, and abuse
The primary responsibility ... answer all incoming calls and provide assistance to visitors entering the facility
Assist with administrative duties as directed (including typical filing, posting accounts, data entry, ect)
Others as directed by the supervisor or administrator
Organized and detailed in work performance
Comply with the Residents' Rights and Facility Policies and Procedures
Offers assistance
Operate paging/telephone system as required
Maintains a neat and orderly work area
The incumbent is the primary example of customer service and should always be courteous and helpful to customers on the phone and in person
The incumbent may perform additional clerical duties
License, Education, and Experience
Maintain confidentiality of resident and facility records/information