Experience supporting office productivity software (e.g., Microsoft Office 365, Google Workspace, Adobe Creative Suite) and collaboration tools (e.g., Microsoft Teams, Slack)
Flexibility to work during evenings, weekends, and holidays as part of the extended hours on call rotation
Equal Opportunity Employer/Veterans/Disabled
Experience with O365 Admin Portal Experience is a plus
IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified IT Professional (MCITP) are a plus
Proven experience in an IT support or service desk role
Experience with Microsoft Intune a plus
Pay Details: $47.00 per hour
Solid understanding of IT infrastructure, including networking, Active Directory, VPN, and cloud services (AWS, Azure)
Fully onsite position, Monday through Friday
Strong knowledge of Windows and Mac OS, as well as mobile devices (iOS, Android)
Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
Ability to handle sensitive information with discretion and maintain confidentiality
5 to 7 years of experience
On a rotational basis, provide day-to-day IT support for manufacturing staff, addressing issues related to desktop computers, workstations, printers, and peripheral devices
Proficiency with remote troubleshooting tools (e.g., TeamViewer, Zoom, VPN solutions)
2nd Shift (3PM-11PM)
Excellent communication skills, with the ability to explain complex technical concepts to non-technical users
Strong problem-solving skills and a proactive approach to troubleshooting