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Administrative Assistant - Blood Center

Power Personnel

Palo Alto, CA 94306

$29/hr

$250 bonus

~ 42 min OnsiteBilingual Preferred

Provide customer service in a sensitive, professional, and solution-oriented manner.
Maintain patient follow-up processes after procedures and ensure clinical staff are supported with necessary information and documents.
Process and scan documentation into electronic systems (EDM, Rightfax, PACS, Life Image) and maintain accurate filing systems (both paper and electronic).
Answer multi-line phone inquiries and provide timely, accurate information to patient, families, providers, and external partners.
Ability to work independently and as part of a team in a fast-paced, sensitive environment
Knowledge of basic office equipment (phones, scanners, filing systems), computer systems and Microsoft Office applications.
Strong data entry skills with ability to use multiple computer programs simultaneously
Typing speed of 30 WPM
Strong organizational skills, detail-oriented, and able to prioritize tasks
Support coordination with ambulance agencies, law enforcement, and external office as needed. Collaborate with clinical and registration staff to ensure seamless operations during high volume or stressful periods.
Create and update patient charts in EPIC and perform complex data entry related to kit orders, blood transfusions, and laboratory requisitions.
Complete patient registration and admission processes in according with EMTALA law, PAS policies, and departmental procedures.
Education: High School Diploma or GED equivalent
1 - 2 years administrative, clerical, or customer service experience
Obtain and document patient demographic information, signatures, draw dates, and prescribing information on all applicable documents.
Distribute patient-facing materials such as wristbands, privacy notices, and other required documentation.
Prior experience working with patient registration
Perform other administrative duties as assigned to support overall Blood Center operations.