Bachelor's degree in information technology, Business Administration, or a related field.
2-4 years of experience in CRM administration (e.g., Salesforce, Microsoft Dynamics, HubSpot, Zoho, etc.).
Strong understanding of CRM principles, customer data, and user support.
Experience in workflow automation, data management, and CRM integrations with other business systems (ERP, marketing platforms, etc.).
Proficiency in CRM platforms
Familiarity with database structures, reporting tools, and data visualization.
Understanding of APIs, data imports/exports, and system integrations.
Knowledge of data privacy regulations (e.g., GDPR, CCPA) as they relate to customer data handling.