Help desk support
Help desk
Troubleshooting
Win10
Customer service
Bachelors Degree with 8+ years of relevant experience or a Masters Degree with 6-10 years of experience. Additional experience will be considered in lieu of a degree.
Active DOD Top Secret/SCI clearance
Information Assurance Technician (IAT) Level II
Experience in IT customer service including two (4) years of IT ticketing system experience and one (1) year ofexperience in remote desk takeover tools and usage.
Experience meeting service level goals and targets.
Candidate must be knowledgeable in the utilization of ITIL Process Framework principles and possess a technical background working classified environment that includes experience in troubleshooting connectivity issues, hardware and software support, hands-on and remote support.