Experience in a customer-facing Financial Services environment.
Strong ability to follow processes and workflows for compliance.
Quiet and secure workspace to manage a consistent flow of calls.
High School diploma or equivalent.
Background check, drug screening, and Photo ID verification required.
Windows 11 (most recent version, fully patched with no pending updates).
Hardwired USB headset with phone-quality audio and a noise-cancelling mic.
Webcam required during certification - you must be on camera during all class and engagement activities.
Apple or Android cell phone for secondary code verification