Strong desktop and PC troubleshooting skills.
Hands-on experience diagnosing and resolving computer hardware issues.
Strong knowledge of PC hardware and internal components.
Experience supporting **Windows-based operating systems** , including Windows 10 environments.
Familiarity with **Active Directory**.
Understanding of common networking protocols, operating systems, and technical standards.
Experience supporting peripherals and related accessories.
Ability to read and follow technical manuals, OEM guides, and procedural documentation.
Strong knowledge of **Microsoft Office** applications.
Familiarity with IT ticketing systems such as **ServiceNow**.
Ability to lift equipment weighing up to **50 pounds**.
Good driving record.