High school diploma or equivalent experience.
Experience providing customer service to a diverse clientele over the telephone and via email, providing information, listening to concerns/complaints, and directing callers to appropriate resources. Experience answering phones, including multi-line systems.
Experience with and practical knowledge in the use of software including Word, Excel, Adobe Pro, basic e-mail, and related computer programs used for spreadsheets, data recording and calculations, and general correspondence including letters, forms, faxes and memos.
Knowledge of modern office equipment (phone systems, projectors, laptops, sound equipment, etc.), modern office practices and procedures.
Organizational skills to manage work duties as needed to achieve timely progress on multiple tasks to meet deadlines while maintaining a high level of productivity. Must be able to maintain a level of organization to get back on tasks despite interruptions that come associated with reception tasks and answering phones. Ability to work co-operatively with co-workers and community partners; reliable, efficient, and honest.
Competency and practical experience in website management and basic computer issues.
Experience coordinating workshops, special events, and meetings including but not limited to: room or facility preparation for facility users, meeting scheduling and registration, preparation of written materials including copies for meetings, recording registration and dealing with continuing education paperwork.
Demonstrated math skills to perform calculations required for accounting and bookkeeping duties.
Interpersonal skills to be able to provide satisfactory customer service and interact with vendors, researchers, staff, and visitors. Willingness to work with diverse ethnic groups.
