5+ years of experience in desktop support, service desk, end-user computing,
or technical support environments.
Experience providing both onsite and remote support in a geographically
dispersed enterprise environment.
Knowledge of Windows 10/11 administration and troubleshooting.
Experience supporting Microsoft 365 applications and services.
Candidates need real hands-on administrative experience
Experience providing day-to-day administration and support of Active Directory
and Entra ID (Azure AD), including user provisioning, account maintenance,
group membership management, access requests, and basic identity
troubleshooting.
Experience supporting laptops, desktops, printers, and mobile devices.
ITIL familiarity.
Experience supporting executive-level or highly visible business users.