Bachelor's degree in Social Work, Psychology, Human Services, Behavioral Health, or a related field.
Minimum 1 year of experience in Care Navigation, Care Coordination, Case Management, Member support, Population Health, Behavioral Health programs, or health plan/member services involving telephonic outreach.
Experience with care management, care coordination, and care navigation for diverse member populations.
Proficiency using care management platforms or healthcare CRM systems to document and track member interactions and outcomes.
Experience managing a caseload in a healthcare or behavioral health setting.
Familiarity with local community resources related to employment, education, housing, food assistance, independent living, justice system support, and foster care services.
The role requires residency within approximately 45 minutes of the Atlanta office