Applicants must be legally authorized to work in the United States
Must reside within the United States for the duration of their employment
Applicants must also have a valid drivers license
Clear motor vehicle record
2 - 4 years of technical support experience
Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+.
Solid Understanding of: Microsoft Office Applications Office365, One-Drive Microsoft Teams Windows 10 OS, Windows 11 OS a plus Android OS, iOS Active Directory, EntraID Intune Auto-pilot, Networking (TCP/IP, WINS, DNS, DHCP) ITIL Service Management through Service Now Single Sign on concepts MDM Solutions
Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
Some project/process management skills
Advance equipment operation skills - should be able to use all office equipment