Seven (7) years of experience in IT quality assurance, process governance, systems engineering, or contract compliance.
Five (5) years of experience in a dedicated Quality Assurance (QA) role, with at least three (3) years serving as a specialist or technical lead overseeing a Quality Management System (QMS).
Bachelor's degree in Business Administration, Quality Management, Information Technology (IT), Systems Engineering, or a related field.
Proven experience establishing and maintaining process-focused QA frameworks based on industry standards (such as ISO 9001, CMMI, or ITIL).
Demonstrated experience tracking, analyzing, and reporting SLA performance metrics and Key Performance Indicators (KPIs) to senior leadership and government clients.
Direct experience interfacing with Government representatives (e.g., Contracting Officer's Representatives - CORs, Quality Assurance Representatives - QARs) to deliver formal Quality Reports and discuss program performance.
Expertise in Root Cause Analysis (RCA), Corrective and Preventive Action (CAPA) processes, and continuous process improvement methodologies.
Active DoD 8140/8570.01-M Information Assurance Technical (IAT) Level II certification (e.g., CompTIA Security+ CE or equivalent) to meet secure environment requirements.
High proficiency with professional tracking and collaboration tools (specifically Jira, Confluence, and ServiceNow) to audit workflows and verify compliance.
Ability to support non-standard hours, including scheduled maintenance windows, deployment surges, and emergency review boards.
Must have active Top Secret clearance with SCI eligibility
Ten (10) years of experience in IT quality assurance, process governance, systems engineering, or contract compliance.
Five (5) years of experience in a dedicated Quality Assurance (QA) role, with at least three (3) years serving as a manager or technical lead overseeing a Quality Management System (QMS) and process baselines.
Bachelor's degree in Business Administration, Quality Management, Information Technology (IT), Systems Engineering, or related field. Additional years of experience can substitute for degree.
Employment is contingent upon successful completion of the drug screening process.