At least 3-4+years of professional technical support experience.
Environments supporting 4,000+ users.
Managing and deploying images in Intune.
Active Directory knowledge
Group Policy concepts
Microsoft applications knowledge (Excel/Word/etc.)
Basic network knowledge- the ability to discern between a user issue or site outage.
Command line knowledge.
Support printers and other IT peripherals
Experience Troubleshooting Windows Client operating systems
Citrix/VM
Microsoft and Windows