Experience in supporting and managing third-party AI or SaaS platforms, including collaboration with vendors on operations, issue resolution, enhancements, releases, and ongoing improvement initiatives.
Strong data analysis skills, including proficiency in SQL and/or Python, with the capability to transform data into actionable product and operational insights.
Familiarity with AI/GenAI platforms or applications and a solid understanding of the operational considerations involved in managing AI-enabled products.
Experience with user research, stakeholder interviews, journey analysis, and qualitative research, adept at translating findings into strategic product or roadmap recommendations.
Proficiency in Powerpoint and Excel for effective data visualization and presentation.