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      IT Help Desk Technician (Req #: 1320)

      Peckham Industries

      Palmer, MA 01069

      ~ 18 min OnsiteUrgently Hiring

      • Understanding of support tools, techniques, and how technology is used to provide services.
      • Must have excellent interpersonal communication skills and the ability to communicate with both technical and non-technical personnel with a patient and customer-oriented attitude.
      • In-depth knowledge of diagnosing and resolving technical issues with computer systems and mobile devices onsite and remotely.
      • Must possess excellent organizational skills to keep Helpdesk tickets in order and updated.
      • Understanding of operating systems, business applications, printing systems, and network systems including diagnosing technical issues related to end-user hardware/software and network devices.
      • Proficiency with Windows Desktop & Server environments, Apple Computers & Apple /Android mobile devices, a plus.
      • Professional certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, Comp TIA +, Helpdesk Habits etc. a plus.
      • Advanced experience working with the Microsoft 365 Platform preferred.
      • Must have a valid driver's license.
      • Experience using a Ticketing system / RMM Tool software, providing support via remote tools and handling Technical Service Tickets a plus.
      • Proficiency in English spoken and written.
      • Authorized to work in the U.S.
      • Flexibility to work variable shifts and overtime as needed.
      • 0-5 Years experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business; preferred.
      • IT literate – Advanced user level. The ability to keep up with & adapt to the fast-paced IT world preferred.
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