Bachelor's degree in information technology, Engineering, Computer Science, Automation, or a related field preferred; equivalent hands-on experience will be considered
Minimum of 5 years of experience supporting IT infrastructure, OT systems, manufacturing technology, or industrial systems
Experience working in a manufacturing, industrial, chemical, production, plant, or operations environment
Proven experience providing hands-on technical support in environments where system downtime directly impacts production
Experience supporting industrial or enterprise software platforms used in manufacturing operations
Ability to work in manufacturing facilities, production areas, and plant-floor environments while adhering to site safety requirements
Willingness to provide off-hours support for critical outages, upgrades, deployments, or production-impacting incidents as needed
Demonstrated ability to prioritize work based on safety, production impact, and business urgency
Strong sense of ownership, accountability, and commitment to delivering reliable technology support