Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience.
Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
Offer options and solutions to customers to complete the sale.
Wrap-Up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement.
Master store products, services, loyalty programs, and Macy's sales systems
Use knowledge to help customers find what they need and suggest additional items.
Maintain department recovery standards, including selling floor and fitting rooms.
Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
Communication: Comfortable communicating with customers virtually, via phone, and in person.
Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Collaboration: Partnership with the total team to drive sales and deliver the customer experience.