884 Customer Services Rep jobs in Boston,MA

Rocky's Ace Hardware

North Andover, MA 01845

North Easton Savings Bank

Whitman, MA 02382

High School Diploma (or equivalent).
Minimum 2 years' experience in a customer-facing retail banking environment.
Proficient in locating information using online computer reference systems, Web-based applications, and printed documents.
Possesses professional communication ability including active listening and customer service skills, is articulate, speaks English fluently, and uses proper diction and grammar.
Able to always enunciate clearly and pace his or her conversation with that of the person they are speaking to.
Maintains a dialog with the customer while simultaneously processing information and documenting customer responses using a computerized scripting, account management, and reference system.
Able to use a computer, mouse, and keyboard with proficiency.
Basic Web navigation skills and experience.
Able to deal with customers under circumstances requiring tact and diplomacy.
Strong interpersonal skills.
Strong verbal and written communications skills.
Able to handle confidential information.

FedEx Office

Boston, MA 02115

High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position