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It Service Management Analyst

Boston,MA

1627 It Service Management Analyst jobs in Boston,MA

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Business Analyst, Product Development & Technology

MassMutual

Boston, MA 02112

Onsite

Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
Full Time
Bachelor's Degree
8+ years of experience in Business Analysis, Business Systems Analysis, Product Analysis, Systems Analysis, or a related technology delivery role.
3+ years of experience supporting insurance operations and technology initiatives in areas such as Life, Annuity, Disability, Underwriting, Policy Administration, Billing, Claims, or related insurance functions.
10+ years of progressive Business Analysis or Business Systems Analysis experience, including experience leading analysts or serving as the lead analyst on major programs.
3+ years of experience leading requirements for complex systems, integrations, vendor platforms, or cross-functional technology initiatives.
5+ years of experience supporting multiple phases of the software delivery lifecycle, including requirements, design, development, testing, implementation, and production support.
5+ years of experience developing business analysis deliverables such as requirements, functional specifications, user stories, process flows, data requirements, and acceptance criteria.
3+ years of experience facilitating requirements and solution design sessions and documenting key decisions, issues, and action items.
3+ years of experience preparing and presenting requirements, recommendations, and project updates to senior leaders and stakeholders.
Advanced knowledge of insurance product development, including product specifications, state filing considerations, regulatory impacts, and launch readiness.
Experience working across Agile, hybrid, and waterfall delivery models, including backlog refinement, sprint planning, PI planning, release planning, and structured governance.
Experience with one or more insurance technology capabilities, including policy administration, underwriting, illustrations, product or rules engines, data integrations, correspondence, reporting, or advisor- and customer-facing digital platforms.
Experience coordinating delivery with third-party vendors, managed service partners, or enterprise shared service teams.
Proficiency with analysis and delivery tools such as Jira, Confluence, ServiceNow, Visio, Miro, Excel, PowerPoint, SQL, or comparable tools.
Professional certification such as CBAP, CCBA, PMI-PBA, CSPO, SAFe, Six Sigma, or a comparable credential.
New, Posted 1 day ago
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Desktop Support Analyst

TEKsystems

Needham, MA 02492

$30-$40/hr
~ 25 min OnsiteUrgently HiringHealth InsurancePaid Time OffRetirement Benefit

$30.00 - $40.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D; for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Ability to work overtime onsite for events or infrastructure support.
Degree or diploma in Computer Science, Information Technology or similar field.
2-3 years of experience or equivalent in education and experience.
Proficiency in working with and configuring Microsoft Windows Desktop OS, Active Directory, and Group Policy.
Expertise in the use and management of Microsoft Teams, SharePoint, and other M365 apps/services.
Experience with Microsoft cloud management tools such as Entra ID and Intune.
Ability to work overtime onsite for events or infrastructure support.
Experience with ServiceNow and ITIL processes is preferred.
Experience with Copilot or other AI tools is a plus.
New, Posted 21 hours ago
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Information Technology Auditor

MassMutual

Boston, MA 02112

RemoteUrgently Hiring

Industry leading pay
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups.
Access to learning content on Degreed and other informational platforms.
Full Time
3 days a week in office
4+ years audit work experience
4+ years of experience with Information Technology, primarily Cybersecurity and Cloud tools and processes.
Bachelor's degree or 8+ years of work experience in an Information Technology audit role, primarily with Cybersecurity and Cloud tools and processes.
Candidates must be able to pass a non-registered fingerprint background check to qualify for as a fingerprint person for FINRA.
One must accommodate our Hybrid work model (3 days a week in office) if currently residing within 50 miles of our Springfield office or 30 miles of our Boston office.
Relevant technology audit/risk related work experience.
4+ Years of Technology and Audit experience preferable within the financial services industry.
Experience working in cybersecurity and cloud technologies reviews.
Familiarity with risk concepts including inherent and residual risks as well as how to assess the design and effectiveness of internal controls.
Knowledge of technology risk concepts including inherent and residual risks as well as how to assess the design and effectiveness of internal controls in the execution of audit field work, primarily focused on Cybersecurity and Cloud technologies.
Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) and/or Cybersecurity Audit certification.
Experience in a Big 4 or equivalent firm.
Treasury Manager, Cash Management and Data Analytics

Keurig Dr Pepper

Burlington, MA 01803

Hybrid~ 24 minUrgently HiringEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

Salary Range: $96,800- $135,000
Annual bonus based on performance and eligibility
Mileage Reimbursement
Medical, Dental, Vision, Disability
Paid Time Off (including paid parental leave, vacation, and sick time)
401k with company match
Tuition Reimbursement
A hybrid schedule of three days per week in the office and two days working remotely.
Bachelor's degree or equivalent in Finance, Economics, Accounting, Business Analytics, Econometrics, or a related field.
6+ years of relevant experience in corporate treasury, banking or treasury consulting, including direct hands-on responsibility for corporate cash management, liquidity and banking operations.
Demonstrated hands-on experience optimizing treasury or other finance processes.
Strong practical knowledge of cash management, liquidity, cash forecasting, funding, bank accounts, payments, cash pooling, and treasury controls.
Strong experience in data analysis and process automation, using tools such as Power BI, Python, SQL or comparable applications to improve finance or treasury processes.
Ability to translate business needs into practical analytics or automation improvements, and contribute to their development, testing and implementation, working with Technology colleagues as needed.
Strong financial acumen, including the impact of treasury activities on P&L;, balance sheet, cash flow, liquidity, and financial risk.
Experience with treasury management systems, bank connectivity, ERP data, Power Apps, Power Automate or Databricks is a plus.
Experience in a multinational corporate treasury team, combining operational cash management with process improvement.
CTP, CertICM, CFA, FRM, or an equivalent treasury or finance qualification is a plus.
New, Posted 1 day ago
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IT Technical Support Analyst II

Tecomet

Woburn, MA 01801

Recommended
Principal Business System Analyst

Pacific Northwest National Laboratory

Boston, MA 02133

$143,600/yr
Flexible Schedule
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Global Manager, Cyber Risk Consulting

FM

Boston, MA 02111

OnsiteUrgently HiringFlexible ScheduleEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

The final salary offer will vary based on geographic location, individual education, skills, and experience.
An incentive plan
Generous health and well-being programs
A 401(k) and pension plan
Career development opportunities
Tuition reimbursement
Flexible work
Time off allowances
Minimum of 10 years of IT or cybersecurity experience required.
Demonstrated experience leading teams, developing talent, setting priorities, and improving delivery quality.
Demonstrated experience developing or growing consulting, advisory, risk management, cyber, or technical service capabilities.
Experience engaging clients, brokers, senior leaders, and cross-functional internal stakeholders.
Experience translating complex technical topics into clear business, operational, resilience, or risk management guidance.
Experience influencing stakeholders and leading initiatives in a matrixed organization.
Bachelor's degree preferred in cybersecurity, information technology, computer science, engineering, business, risk management, or a related field.
Equivalent cybersecurity, insurance, consulting, advisory, or leadership experience may be considered.
Experience in insurance, risk engineering, underwriting, brokerage, risk consulting, or client advisory services preferred.
Operational technology, industrial control systems, critical infrastructure, manufacturing, or physical operations cyber exposure preferred.
Experience supporting service development, client-facing messaging, presentations, or external thought leadership preferred.
New, Posted 13 hours ago
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Business Operations Analyst - (Remote)

Outlier

Boston, MA 02115

$15/hr
RemoteUrgently Hiring

Up to USD $15 per hour, paid weekly
Earn up to USD $15 per hour
On average, contributors earn an additional 7.5% through Missions — Outlier's version of surge pricing. The top quartile boosts their earnings by an average of 11%.
Payments are processed weekly on Tuesdays, covering tasks completed during the previous pay period (Tuesday to Monday at midnight UTC), via PayPal, AirTM, or ACH transfer.
Rates vary based on expertise, skills assessment, location, project need, and other factors.
For example, higher rates may be offered to PhDs.
For non-core work, such as during initial project onboarding or project overtime phases, lower rates apply.
Additional incentives data is based on payments made in the past six months and is updated quarterly.
Certain projects offer incentive payments.
Free access to leading LLMs, worth $200+/month
Flexible, no minimum hours
Work flexibly from anywhere, anytime, with no minimum hours. Set your own schedule, whether that's five or 40+ hours per week.
English speakers
A valid ID and mobile phone from your country of residence
An up-to-date resume that highlights your expertise
A LinkedIn profile showing your educational background and work experience
Currently accepting applicants from:** Australia, Canada, Ireland, New Zealand, United Kingdom, and United States.
You must be authorized to work in your country of residence.
Fluent English speaker
Experience writing short, evidence-based explanations or reviews
Nice to have: Pursuing or holding a Bachelor's degree or above
New, Posted 13 hours ago
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QA Analyst (Remote)

Outlier

Boston, MA 02115

$15/hr
RemoteUrgently Hiring

Up to USD $15 per hour, paid weekly
Earn up to USD $15 per hour
On average, contributors earn an additional 7.5% through Missions — Outlier's version of surge pricing. The top quartile boosts their earnings by an average of 11%.
Payments are processed weekly on Tuesdays, covering tasks completed during the previous pay period (Tuesday to Monday at midnight UTC), via PayPal, AirTM, or ACH transfer.
Rates vary based on expertise, skills assessment, location, project need, and other factors.
For example, higher rates may be offered to PhDs.
For non-core work, such as during initial project onboarding or project overtime phases, lower rates apply.
Additional incentives data is based on payments made in the past six months and is updated quarterly.
Certain projects offer incentive payments.
Free access to leading LLMs, worth $200+/month
Flexible, no minimum hours
Work flexibly from anywhere, anytime, with no minimum hours. Set your own schedule, whether that's five or 40+ hours per week.
English speakers
A valid ID and mobile phone from your country of residence
An up-to-date resume that highlights your expertise
A LinkedIn profile showing your educational background and work experience
Currently accepting applicants from:** Australia, Canada, Ireland, New Zealand, United Kingdom, and United States.
You must be authorized to work in your country of residence.
Fluent English speaker
Experience writing short, evidence-based explanations or reviews
Nice to have: Pursuing or holding a Bachelor's degree or above
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