671 Software Engineer Ai Ruby jobs in Boston,MA

Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.
Experience Level: 3+ years of relevant experience
The Desktop Support Analyst will be responsible for escalated incidents,
Requests from the IT Helpdesk, assisting our Executive Team and end users in
Multiple locations.
Provide desk-side and subject matter expert support for IT related services
For employees in an office, clinical & research laboratory setting
Support and troubleshoot system and network issues related to end-user,
Laboratory IT and VoIP equipment, according to standard operating procedures
Recommend and test cost effective technical system improvements
Drive IT projects and deliverables with the help of the Sr. IT Helpdesk
Manager
Proactively create corrective and mitigating steps to reduce future
Incidents and ticket volume
Use an ITSM to manage all incidents and requests to ensure that work is
Completed to the customers satisfaction in a timely manner and according to
The Service Level Agreements (SLAs)
Manage Exchange Online including mailboxes, distribution groups, calendars
Collaborate with internal departments to improve/create processes
Work with internal departments and external vendors to implement new
Applications, services to end users
Participate in projects and act as a Subject Matter Expert for key
Technologies
Contribute internal IT documentation and create technical bulletins to
Expand the knowledge base for handling support issues
Assist users with activating and troubleshooting company-owned mobile
Devices
Work directly with IT support teams for mission critical issues and adhere
To department escalation policy
Operate desktop imaging solution, application packaging, and configuration
Settings
Responsible for supporting audio and visual equipment for conference rooms
And educating employees in its use
Identify, evaluate, promote, and implement customer support best practices
Carrying a company issued mobile phone is required
In partnership with other team members, lead the testing, configuration,
Installation and repair of IT related equipment
Assist in configuring and maintaining Active Directory, Azure, Office 365,
And VoIP accounts
Provide training and mentorship to new IT Helpdesk Technicians
Decommission hardware
Configure and troubleshoot network printers
Able to make some material decisions without consulting manager
Participate in weekend on-call rotation on an as needed basis
Experience with working in the pharmaceutical industry and regulated environments
Advanced experience within the Office 365 Admin Center and AzureAD with an
Emphasis in Exchange Online Administration and troubleshooting
ServiceNow exp a plus